Frequently Asked Questions

Creating an xbjili account is straightforward. Visit the xbjili platform and click the registration button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, you'll receive a verification email or SMS. Once verified, you'll need to complete identity verification (KYC) by uploading a valid Philippine government-issued ID before you can deposit or play. The whole process typically takes just a few minutes.

You must be at least 21 years old to register and play at xbjili. This is a strict requirement under Philippine law and PAGCOR regulations. Age verification is mandatory — xbjili checks your date of birth against a government-issued Philippine ID such as your PhilSys National ID, passport, UMID, SSS ID, or driver's licence. Any account found to belong to a person under 21 will be closed immediately.

Go to the xbjili Login page and click the "Forgot Password" link below the login form. Enter the email address linked to your account and xbjili will send you a password reset link. Follow the instructions in the email to set a new password. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact xbjili support via live chat for immediate assistance.

No. xbjili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of xbjili's Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact xbjili support immediately to resolve the situation before it affects your standing on the platform.

KYC (Know Your Customer) verification is required before you can make deposits or withdrawals. Log in to your xbjili account, go to Account Settings, and select the Verification section. You'll be asked to upload:

• A clear photo or scan of a valid Philippine government-issued ID (front and back);
• A selfie holding your ID;
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) if requested.

Most KYC submissions are reviewed within 24 hours. You'll receive an email notification once your account is verified.

xbjili supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya;
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank;
• Debit card.

Please note that cryptocurrency deposits are not accepted, and credit card gambling deposits are not supported in compliance with Philippine regulations.

GCash is one of the most popular deposit methods at xbjili among Filipino players. Log in to your xbjili account, navigate to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit (in Philippine Peso / ₱), confirm the transaction, and you'll be redirected to the GCash payment flow to authorise the transfer. Deposits via GCash are typically credited to your xbjili account within minutes.

Minimum deposit amounts at xbjili vary by payment method. Generally, GCash and Maya deposits start from as low as ₱100, making xbjili accessible to Filipino players at all budget levels. Bank transfer minimums may be slightly higher depending on the bank. Check the Cashier section of your xbjili account for the current minimum and maximum deposit limits for each payment method.

Most deposits are credited instantly or within a few minutes. If your deposit hasn't appeared after 30 minutes, first check that the transaction was successfully completed on your GCash, Maya, or banking app. If the payment was deducted from your account but not credited to xbjili, contact xbjili support via live chat and provide your transaction reference number. Our team will investigate and resolve the issue promptly.

Most xbjili withdrawals are processed within 24 hours of the request being submitted. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours once approved. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other Philippine banks may take 1–3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount at xbjili is generally ₱200 for e-wallet methods (GCash, Maya) and may be higher for bank transfers. Maximum withdrawal limits also apply and vary by account verification level and payment method. Check the Cashier section of your xbjili account for the current limits applicable to your account.

Common reasons for withdrawal delays or declines at xbjili include:

• KYC verification not yet completed — your account must be fully verified before withdrawals are processed;
• Active bonus wagering requirements that have not yet been met;
• The withdrawal amount exceeds your current limit;
• A security review triggered by unusual account activity;
• Incorrect bank account or e-wallet details provided.

If your withdrawal has been pending for more than 48 hours, contact xbjili support via live chat with your withdrawal reference number.

xbjili offers a broad library of casino games designed for Filipino players, including:

• Slots — hundreds of titles from leading game providers;
• Bingo — classic and modern bingo variants;
• Specialty games — including Jungle Delight and Limbo;
• Live dealer games — baccarat, roulette, blackjack, and more with real dealers;
• Table games — classic casino table game variants.

The xbjili game library is regularly updated with new titles. Visit the xbjili Casino page for the full current selection.

Yes — xbjili is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. The mobile experience mirrors the desktop version, giving you access to the full game library, cashier, account settings, and customer support from your smartphone or tablet. Many Filipino players enjoy xbjili on their phones during their commute or at home.

Yes. All games on the xbjili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. xbjili's game providers are subject to independent testing and certification. Live dealer games use physical cards, wheels, and equipment operated by trained dealers in real time, providing an additional layer of transparency. xbjili is committed to offering a fair gaming environment for every Filipino player on the platform.

xbjili regularly offers promotions for Filipino players, including welcome bonuses for new registrations, deposit match bonuses, free spins on selected slot titles, cashback offers, and loyalty rewards for regular players. Promotions are updated frequently — check the Promotions section of the xbjili platform for the latest available offers and their terms.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Each xbjili promotion has its own specific wagering requirements, eligible games, and time limits — always read the full terms of any bonus before claiming it.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your xbjili account settings. Once opted out, deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time. Some players, particularly those focused on responsible gaming, prefer to play with real money only, and xbjili fully supports that choice.

Yes. xbjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the xbjili platform. Your personal and financial information is stored securely and is never sold to third parties. xbjili's data handling practices comply with the Philippine Data Privacy Act of 2012. For full details, read the xbjili Privacy Policy.

To keep your xbjili account secure:

• Use a strong, unique password that you don't use on any other site;
• Enable two-factor authentication (2FA) if available in your account settings;
• Never share your login credentials with anyone — xbjili staff will never ask for your password;
• Log out of your account after each session, especially on shared devices;
• Be cautious of phishing emails or messages claiming to be from xbjili — always access the platform directly through the official URL.

If you suspect unauthorised access to your account, contact xbjili support immediately via live chat.

xbjili provides a full suite of responsible gaming tools available in your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit;
• Loss limits — cap the total amount you can lose over a set period;
• Session time limits — set a maximum duration for each gaming session;
• Reality check reminders — periodic pop-ups showing your session duration and net position;
• Cooling-off periods — take a break of 24 hours, 48 hours, 7 days, or 30 days;
• Self-exclusion — suspend your account for 6 months, 1 year, 3 years, or permanently.

For full details, visit the xbjili Responsible Gaming page.

To request self-exclusion, contact xbjili's responsible gaming team via live chat or email at [email protected]. State clearly that you are requesting self-exclusion and your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect within 24 hours and cannot be reversed before the chosen period expires. xbjili will also remove you from all marketing communications for the duration of your exclusion.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — contact PAGCOR through official government channels;
• National Center for Mental Health (NCMH) — 24/7 crisis hotline for Filipinos in distress;
• Gamblers Anonymous Philippines — regular meetings in Metro Manila, Cebu, and Davao.